Make Your Existing Setup Work Better
Place your router centrally, away from thick walls and large appliances. Use a wired connection for demanding tasks and choose the appropriate Wi-Fi band for each device.
Update devices, pause unnecessary downloads, check background applications and test performance at different times. Review your plan as usage grows and ask for help when an issue persists.
Check placement and device activity before assuming that a faster package is the only answer.
Where Small Changes Help
Wi-Fi conditions, device activity and your chosen package all affect everyday performance.
More even coverage
Smoother calls
Fewer background downloads
Better device performance
Your Ten-Point Connection Checklist
Check one change at a time so you can tell which adjustment improves performance.
- Position the router centrally
- Keep it away from thick walls and appliances
- Use Ethernet for demanding tasks
- Choose a suitable Wi-Fi band
- Update device software
- Pause unnecessary downloads
- Close unused background applications
- Test at different times of day
- Review your plan as usage grows
- Contact support when problems persist
Final Thoughts
Work through the checklist, compare results and keep the changes that help. If performance remains inconsistent, share your observations with support for a more focused investigation.