PRIVACY POLICY

Welcome, and thank you for visiting GIG WISP’s website. This Privacy Policy explains how GIG WISP and its subsidiaries (“GIG WISP“, “we“, or “us“) collect, use, store, and protect your personal information when you use this website (the “Site“) and our internet services (“Services“).

This Privacy Policy does not apply to third-party websites, services, or applications, even if accessible through our Services.

GIG WISP takes data privacy and security seriously and will only use your personal information according to this privacy policy. Please read the following carefully to understand how we handle your data.

1. Information We Collect

We collect personal information from you in two primary ways:

A. Information You Provide Directly

We collect personal data that you voluntarily provide when:

• Registering for an account
• Subscribing to our internet services
• Making a purchase or payment
• Contacting customer support
• Submitting inquiries or feedback
• Applying for promotions or special offers

This may include:

• Contact Information: Name, address, phone number, email address
• Financial Information: Payment details for service subscriptions
• Account Information: Username, password, and service preferences

B. Information Collected Automatically

When you visit our Site, we may automatically collect data through cookies and tracking technologies, such as:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, session duration, interactions with features
• Location Data: Approximate geographical location based on IP address

For details on how we use cookies, please see our Cookie Policy.

2. How We Use Your Information

We process your personal information for the following purposes:

• To Provide Services:  Manage your account, process payments, and deliver reliable internet service.
• Customer Support: Responding to inquiries, troubleshooting issues, and sending service updates.
• Marketing & Promotions: Sending promotional emails, special offers, and advertisements tailored to your interests (you can opt-out anytime).
• Security & Fraud Prevention: Monitoring activity to detect and prevent fraudulent transactions or unauthorised access.
• Legal Compliance: Fulfilling legal obligations and responding to regulatory inquiries.

3. Legal Basis for Processing Personal Data

We process personal data based on the following:

• Your Consent: When you sign up for our services or agree to marketing communications.
• Legitimate Business Interests: To improve our services and ensure network security.
• Contractual Obligations: When processing payments or delivering services as agreed.
• Legal Compliance: To meet regulatory requirements or respond to lawful requests.

4. Sharing & Disclosure of Personal Information

We may disclose your data under the following circumstances:

A. Within GIG WISP & Trusted Service Providers

We share information with authorised service providers that help us operate our business, including:

• Payment processors
• Cloud hosting providers
• Customer support services
• Marketing & analytics partners

B. Legal & Regulatory Requirements

We may disclose personal information when required by law or to protect our rights, including:

• Compliance with legal obligations
• Preventing fraud and cyber threats
• Responding to government and regulatory authorities

C. Business Transactions

Your data may be transferred to the acquiring entity in the event of a merger, acquisition, or sale of assets.

D. Public Comments & Content

Any personal information you share is visible to other users if you participate in forums or community discussions.

5. Your Privacy Choices & Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the removal of your data from our systems.
• Opt-Out of Marketing: Unsubscribe from promotional emails.
• Restrict Processing: Limit how we use your personal information.
• Data Portability: Request a structured, machine-readable copy of your data.

To exercise these rights, please get in touch with us at privacy@gigwisp.com.

6. Data Security & Retention

A. Security Measures

We implement strict security measures to protect your personal information, including:

• Data encryption
• Firewalls & intrusion detection
• Secure payment processing

However, no online transmission is 100% secure. We encourage you to use strong passwords and protect your login credentials.

B. Data Retention

We retain your information for as long as necessary to:

• Fulfill service contracts
• Comply with legal obligations
• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymise your data.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. By using our Site, you agree to our use of cookies. You can manage cookie preferences through your browser settings.

For more details, visit our Cookie Policy.

8. Children’s Privacy

Our services are not intended for children under 16 years old. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please get in touch with us immediately at privacy@gigwisp.com.

9. Do Not Track (DNT) Requests

GIG WISP does not track users across third-party websites for advertising purposes. Some browsers allow you to enable “Do Not Track” (DNT) settings, but we do not currently respond to these signals.

10. International Data Transfers

If you access our services outside Ghana, your data may be transferred to, stored, and processed in Ghana or other jurisdictions. We ensure all data transfers comply with applicable data protection laws.

11. Contact Us

For any questions or concerns regarding your personal information, please contact:

📧 Email: info@@gigwisp.com.gh
Phone: +233 302 904 456
Address: GIG WISP
84 Lomo Adawu St.,
GL-025-0711 AU-Village
Cantonment – Accra

12. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Any changes will be posted on this page with the Last Updated Date. By continuing to use our services after updates, you agree to the revised policy.

13. Children’s Privacy

Our Site and Services are not intended for individuals under 16.

If we learn that we have collected personal information from a minor without parental consent, we will delete the data immediately.

14. Third-Party Links and Services

Our Site may contain links to third-party websites. GIG WISP is not responsible for the privacy practices of these external sites.

We encourage users to review the privacy policies of any linked websites before sharing personal information.

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised date.

By continuing to use our Site and Services after updates, you acknowledge and agree to the revised policy.

16. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

📧 Email: info@gigwisp.com.gh
📞 Phone: +233 302 904 456
🌍 Website: www.gigwisp.com.gh